Krystal Ixtapa Hotel Ixtapa , Ixtapa (Guerrero) - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Blvd. Paseo Ixtapa Lot 4 & 4A, Ixtapa (Guerrero), Mexico, 40880

Krystal Ixtapa, a 4-star beachfront hotel, offers a large pool complex and a variety of dining options. The property caters to families, couples, and groups with numerous amenities designed for relaxation and enjoyment.

Rooms & Amenities

The Krystal Ixtapa features 255 rooms, some with ocean views, accommodating couples, families, and honeymooners. Each room includes a private balcony, air conditioning, and modern amenities for a pleasant stay.

Dining Options

Dining options include an on-site restaurant offering buffet breakfast and daily meals, along with a restaurant inspired by the film Casablanca. Guests can also enjoy drinks at the beachfront bar.

Leisure & Activities

Leisure facilities at Krystal Ixtapa include two pools, one featuring a water slide and a wading pool, and a spa with wellness treatments. Guests can engage in activities such as bike rides through nearby nature reserves.

Services & Transportation

The hotel provides extensive services, including a 24-hour front desk, room service, and complimentary Wi-Fi. It is conveniently located just 12.5 miles from Ixtapa-Zihuatanejo International Airport.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior King Room

Max:

3 persons

34 m²

Bed options:

2 Double beds

Sea view

Shower

Balcony

room details

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Standard Room

Max:

3 persons

34 m²

Bed options:

1 King Size Bed

Sea view

Shower

Balcony

room details

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Standard Double Room

Max:

2 persons

34 m²

Bed options:

2 Double beds

Garden view

Shower

Balcony

room details

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Getting around

Explore available ways to reach your dream destination

City Center

Ixtapa (Guerrero) 1.2 mi

Airports

Ixtapa-Zihuatanejo International (ZIH) 11.6 mi

Lazaro Cardenas (LZC) 59.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spotless Rooms!

“The room was impeccably clean, making for a refreshing and comfortable stay.” view full review

Delicious Variety!

“Every meal offered something tasty, and I appreciated the variety that catered to different preferences.” view full review

Refreshing Pools!

“The pools were beautifully maintained and provided the perfect refreshing escape from the sun.” view full review

Great Shower Pressure!

“The shower had excellent water pressure, making for a truly relaxing and rejuvenating experience.” view full review

General

No smoking on site
Wi-Fi
Free parking
Off-site parking lot
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Private beach
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Golf course
Pool tables

Services

Room service
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Children's menu
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Night club
Entertainment
Garden area
Spa & wellness center
Massage

Room features

Air conditioning
Mini-bar
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

AM/FM alarm clock

Location

Blvd. Paseo Ixtapa Lot 4 & 4A, Ixtapa (Guerrero), Mexico, 40880

Map view

Blvd. Paseo Ixtapa Lot 4 & 4A, Ixtapa (Guerrero), Mexico, 40880

City landmarks

La Chole

Xihuacan Museum and Archeological Site

2100 ft

Blvd. de las Garzas s/n

Magic World Aquatic Park

2300 ft

Marina

Marina Ixtapa

3900 ft

Island

Ixtapa Island Escape

2600 ft

Mall

Los Patios Mall Ixtapa

2300 ft

Boulevard Paseo Ixtapa

4800 ft

5 de Mayo s/n

Mercado de Artesanias

2700 ft

Merza Ixtapa

2300 ft

Ixtapa Day Trips

2600 ft

Av Universidad 203

Peter Gray Art Museum

2600 ft

Ixtapa Zihuatanejo

Magic World Ixtapa

2900 ft

Ixtapa Zihuatanejo

Playa Las Escolleras

4700 ft

Playa Larga

2.9 mi

Beach

Playa Quieta

2.6 mi

Guerrero

El Limon Park

2.6 mi

Parks

Cocodrilario Playa Linda

2.9 mi

Avenida de la Playa s/n

Ecot

3.0 mi

Museums

Archaeological Museum of the Costa Grande

3.6 mi

underwater at Zihuatanejo Bay Las Gatas Beach

El Rey de Reyes

3.4 mi

ZihuatanejoMexico

Paseo de Pescador

3.5 mi

Nearby

Amusement Park

Delfiniti of Mexico

1500 ft

Beach

Playa El Palmar

1500 ft

Restaurants

Bistro Soleiado

400 ft

Calle Paseo de Ixtapa S/N Plaza Ambiente

Kraken Chef

2100 ft

Blvd. Paseo Ixtapa In front of sunscape Dorado Pacifico

Raffaello Restorante Italiano

2300 ft

Paseo de Ixtapa Junto a Santander

Ata Sushi Bar

2400 ft

Paseo de Ixtapa Plaza Raffaello local B junto a banco Santander suc. Ixtapa Calle Pedro Ascencio junto al bar Bandidos a un costado de la iglesia del centro suc. Zihuatanejo

The Blue Shrimp

2000 ft

El Camaron Azul Plaza Ixtapa

Armandos Lobster House

2000 ft

Paseo de Ixtapa

Reviews and Ratings

Feedback from previous guests about their experience

72%

liked the resort and would come back again

Great location

Clean rooms

Service issues

Dated furniture

7.2/10

Very good

Rooms

7.6

Location

8.4

Service

6.8

Dining

6.2

3.5/5 based on 1104 reviews

#19 of 23 hotels in Ixtapa based on Tripadvisor

James

United States of America, November 2024

7.4/10

The hotel offered stunning views from the 10th floor, overlooking both the mountains and the ocean, and I loved catching beautiful sunsets every evening. The rooms were clean and comfortable, but I found it a bit challenging to get service at the pool bar, especially since they seemed to prioritize all-inclusive guests. Still, the pricing was very reasonable considering the gorgeous views. Overall, a solid choice for value.

Rooms

8.0

The rooms were clean and comfortable, on the 10th floor with stunning mountain and ocean views.

Service

7.0

The staff were really nice and friendly, especially Martin in the mornings. However, it was sometimes difficult to communicate with the pool bar staff about billing.

Location

9.0

The location was fantastic, right on the beach and close to restaurants and shops across the street.

Dining

6.0

Dining options varied; while I enjoyed the buffet, some specific dishes were hit and miss.

Facilities

7.0

The pool area was nice but lacked enough chairs and umbrellas for shade during busy times.

Nick

United States of America, October 2024

8.2/10

I had a decent stay at this hotel, mainly because of its great location and clean, spacious rooms. Unfortunately, the service left something to be desired, as we faced issues with our reservation and felt there was a bit of discrimination among the staff. The dining options were good but could use some improvement when it comes to variety. The facilities were nice, making for a comfortable stay overall.

Rooms

8.0

The rooms were spacious and clean, though the furniture felt a bit dated.

Service

Location

9.0

The location is fantastic, within walking distance to shops and restaurants, and feels safe for families.

Dining

7.0

Dining was pretty good, but I wished there were more cooked meat options like bacon and sausages.

Facilities

8.0

The facilities were well-maintained and enjoyable, which added to the overall experience.

Great location

Service issues

Thomas

United States of America, October 2024

8.0/10

I had a wonderful experience at this hotel with spacious rooms on the 10th floor, offering stunning views of both the mountains and the ocean. It was a treat to watch the sunsets each night. The staff was friendly and attentive, but the location can get a bit noisy at times due to the volume of visitors. Although it offers a great value for money, I found the dining options slightly lacking, particularly in breakfast variety.

Rooms

9.0

The rooms were nice and very roomy, providing beautiful views that made the stay enjoyable.

Service

9.0

The service was super delightful, and the staff went out of their way to make us feel welcome.

Location

7.0

The location is ideal for accessing everything in Ixtapa, but it can get busy and noisy with loud music at times.

Dining

7.0

Dining was pretty good, but I missed having more cooked meats like bacon and chorizo at breakfast.

Facilities

8.0

The facilities were well-kept and included a lovely pool area, perfect for relaxation.

Jason

United States of America, September 2024

6.4/10

I had a lovely stay at the hotel, enjoying the beautiful ocean and golf course views from my room. The rooms were clean and comfortable, which I appreciated. However, the service at the pool bar felt off as they seemed to prioritize the all-inclusive guests, making it hard for me to order drinks. The dining options were a letdown, with quality not living up to expectations. Overall, a nice spot but with some flaws in service and dining.

Rooms

7.0

The rooms were average, clean, and comfortable, and I loved the stunning view of the ocean and golf course.

Service

6.0

The staff was generally pleasant and helpful, but it was frustrating to have to wear bracelets for the duration of my stay.

Location

9.0

The hotel is situated in a great area, being quite safe and close to local attractions in Ixtapa and Zihuatanejo.

Dining

5.0

The food was disappointing, and I found the dining to be hit and miss with some dishes being quite poor.

Facilities

6.0

The facilities were decent, but the pool bar service could definitely use some improvement.

Daniel

United States of America, August 2024

6.6/10

I had a mixed experience at the hotel. The location was great, right across from restaurants and shopping, and the views from my room were stunning, but there were a few issues that made my stay less than ideal. The AC in my suite didn't work properly, and I had to be moved multiple times. The service could use improvement, as it felt a bit chaotic at times.

Rooms

6.0

I was on the 7th floor with beautiful views of the ocean and the golf course. However, the AC in my suite didn't work, and I was moved around, which was stressful.

Service

5.0

The staff tried hard to keep kids out of the adult pool, which was appreciated, but the service was a bit slow and chaotic, particularly at check-in.

Location

8.0

The hotel is in a great location, within walking distance to Ixtapa and across from restaurants and shopping, but it can get busy and noisy with loud music.

Dining

7.0

The dining was decent, but I missed having some cooked meats like bacon and sausage for breakfast.

Facilities

7.0

The facilities are okay; there’s a decent snack bar, but I noticed some areas could use more attention to cleanliness.